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Payments
You can pay for your order securely online, by phone or by post. We accept the majority of credit or debit cards. Your credit or debit card will not be debited until we have despatched your order.
Alternatively you may send a cheque, postal order or sterling banker’s draft. However, we ask you call or email us to confirm your order before sending payment. Please do not send cash by post. For payments by cheque please allow additional time for delivery as we need to wait for your cheque to clear before sending your goods.
Pricing and VAT
All prices are correct from January 2005. We reserve the right to alter our prices. All prices are denominated in UK Pounds Sterling (£) and are inclusive of 17.5% VAT.
Product Information
All sizes and dimensions are approximate. Colours may vary slightly to those shown and as many items are either natural or handmade some variations are to be expected. This is particularly true of our playsilks as they are dyed by hand often using natural dyes and slight 'imperfections' or variance in shades are to be expected.
Returns
We check all orders carefully before despatch and trust that you will be delighted with your purchase. However, if you should be unhappy with a product, please contact us within 7 days of delivery to arrange for a ‘no-quibble’ refund or replacement. Please note items should be in their original condition and packaging and we recommend that you obtain ‘proof of posting’ from your Post Office. Items remain your responsibility until received by us and no liability or claim shall exceed the original price of the goods.
Where faulty or unacceptable products are returned, Lessons in Play will also refund reasonable postage costs you incur returning the goods to us.
Safety
Our wooden toys comply with EC Toy Safety regulations and, where appropriate, carry the CE mark. Some items contain small parts and are therefore not recommended for children under three (as indicated). Wherever possible we give age recommendations but please use them as a guide, not in place of your own judgement. Please remember that children should always be supervised and toys and playthings checked for defects before and after play.
Caring for the Environment
We try to recycle much of our packaging and use recycled paper products wherever possible.
Customer Privacy
We respect customer privacy and we will never pass on your details to any other third party. Any customer details remain confidential and are only used by Lessons in Play to process your order or inform you of our own offers and promotions.
Nurseries, Playgroups and Educational Establishments
If you are buying on behalf of a nursery, playgroup or educational establishment you may be entitled to a discount. Please ring or email for details.
Customer Service
We are a family business and aim to give excellent customer service. For this reason we welcome any feedback or suggestions you may have. We pride ourselves on providing a personal service and are always happy to give advice on products or make gift suggestions. |
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Authentic Site
Secured by Thawte |
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We accept the following Credit Cards
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all our natural toys
About Kinderwood Toys
